Vet Physio Norfolk
Terms and conditions 

1. Veterinary physiotherapists are required to treat under veterinary referral in accordance with the Veterinary Surgeons Act 1966. Therefore, all clients that are currently under veterinary care MUST have a referral/consent from their veterinarian before physiotherapy treatment. If your animal has not directly been referred to me by your veterinarian, I will need to contact your veterinarian to acquire a referral prior to your appointment. 

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2. Cancellations must be made at least 24 hours prior to the appointment to avoid charges. The client will be liable to pay 50% of the appointment price if a cancellation is made under 24 hours prior to your appointment, or if the appointment is a "no show".  ​

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4. PRIVACY POLICY - All of the client's details are strictly bound by client confidentiality law within the Veterinary Surgeons Act 1966. Vet Physio Norfolk complies with the General Data Protection Regulation (GDPR). Vet Physio Norfolk is also registered with the Information Commissioner’s Office (ICO).

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5. The right is reserved to refuse physiotherapy treatment if the animal requires veterinary treatment, or if the animal is considered a danger to the therapist.

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6. Card is the preferred payment method, but exact cash will be accepted. You will be required to pay at the appointment.

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7. If you are claiming for treatment from your insurance company, you must have referral from your veterinarian and approval from your insurance company prior to physiotherapy treatment. You will have to pay for appointments up front, and will be provided with an invoice receipt to claim back from your insurance company. 

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9. Please ensure your pet is as dry and clean as possible for the appointment.

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By confirming/attending your physiotherapy appointment you are agreeing to the terms and conditions stated above.